Module 8: Annex C – Physical Observation

This optional module focuses on Annex C of ISO 20252, covering physical observation, including ethnography, in-store studies, and behavioural monitoring.

What You’ll Learn

  • Observation planning and structure

  • Observer training requirements

  • Ethical and privacy considerations

  • Managing risks and ensuring data quality

Features

  • Fully video-based lessons

  • Knowledge checks at the end of the module

  • Study at your own pace

  • Mobile and desktop friendly

Final Exam & Certificate

Once you complete the module, you can take the Annex C Certification Exam.
Passing the exam earns you a Certificate of Completion – Annex C