About the Course

Advance your professional capabilities in market, opinion, and social research with the ISO 20252 Implementer eLearning Course. This course equips research professionals, agency staff, and quality assurance specialists with the knowledge and skills needed to comply with ISO 20252.

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Course Outline

The course is divided into Mandatory and Optional Modules, giving learners flexibility to focus on core principles while selecting optional modules relevant to their organisation’s research methods.

Mandatory Modules

Module 1: Introduction to ISO 20252 – Understand the standard’s purpose, scope, and benefits.

Module 2: Core Framework – Learn the key management system components that underpin compliance.

Module 3: Annexes A–F Overview – Gain a high-level understanding of each annex and its relevance.

Module 4: Roles and Responsibilities – Identify key stakeholders and their responsibilities in research processes.

Module 5: Plan > Do > Check > Act Cycle – Apply continuous improvement principles to research operations.

Module 12: Certification Process – Understand the steps required to achieve ISO 20252 certification.

Optional Modules

Module 6: Annex A – Sampling Including Access Panels

Module 7: Annex B – Fieldwork

Module 8: Annex C – Physical Observation

Module 9: Annex D – Digital Observation

Module 10: Annex E – Self-Completion Methodologies

Module 11: Annex F – Data Management and Processing

Learning Objectives

  • Describe the purpose, structure, and scope of ISO 20252
  • Identify core requirements and management system elements of the standard
  • Distinguish between the annexes and their relevance to different research methodologies (quantitative, qualitative, data analytics, and more)
  • Recognise the roles and responsibilities of individuals in ISO-compliant research
  • Apply knowledge through knowledge checks

Exams

The course includes a Certification Exam at the end of the mandatory modules, which tests your practical understanding of ISO 20252 and your ability to apply it in research operations. Each optional module also has its own exam, allowing you to demonstrate expertise in that specific annex or research methodology.

Certificates

Passing the mandatory module exam awards you the ISO 20252 Implementer Certificate. Successfully completing exams for optional modules gives you additional certificates for each annex. Learners can earn multiple certificates, showcasing a comprehensive understanding of ISO 20252 and the ability to apply it across various research processes.

Prices

Course prices are per learner. Discounts are available for multiple learners:

  • Mandatory Modules: £500
  • Optional Annex Modules (purchased separately): £100 each
  • Mandatory + All Optional Modules: £999

For multiple learner licences or groups of 5 or more, please contact us to discuss tailored pricing.

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Why Choose This Course?

  • Delivered entirely online with flexible access on desktop or mobile
  • Lessons are video-based with clear explanations and real-world examples
  • Interactive exercises reinforce learning and practical application
  • Gain the skills to prepare for audits, manage research operations, and ensure compliance
  • Earn official ISO 20252 certificates to demonstrate your knowledge and capability
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