ISO 20252 Implementer Course Mandatory Modules
Welcome to the ISO 20252 Implementer Course
This course has been designed to give you a thorough understanding of ISO 20252, the international standard for market, opinion, and social research. Whether you are preparing to implement the standard in your organisation or want to expand your professional knowledge, this course will guide you step by step.
What You’ll Learn
By the end of this course, you will be able to:
- Understand the structure and key requirements of ISO 20252
- Apply the standard to research operations and quality management
- Gain the skills and knowledge to complete the certification exams successfully
How the Course is Structured
The course is delivered entirely through short, focused video lessons, combining mandatory and optional content to give you both foundational knowledge and specialised learning opportunities. Each module ends with a knowledge check to reinforce learning.
Mandatory Modules:
This section of the course is the Mandatory Modules. The mandatory modules are:
Module 1: Introduction to ISO 20252 – Understand the standard’s purpose, scope, and benefits.
Module 2: Core Framework – Learn the key management system components that underpin compliance.
Module 3: Annexes A–F Overview – Gain a high-level understanding of each annex and its relevance.
Module 4: Roles and Responsibilities – Identify key stakeholders and their responsibilities in research processes.
Module 5: Plan > Do > Check > Act Cycle – Apply continuous improvement principles to research operations.
Module 12: Certification Process – Understand the steps required to achieve ISO 20252 certification.
Certification Exams:
- After completing the mandatory modules, you will take the mandatory module certification exam to verify your understanding of ISO 20252 core requirements
- Successful completion of the exams earns you a certificate recognising your achievement
This course is self-paced, and you can complete the optional modules in any order before returning to finish the final module. Progress is saved automatically, so you can pick up right where you left off.
Let’s Get Started!
Below is the course content map. To begin the course, click on Module 1